Frequently Asked Questions

How come the video I am playing looks grainy?
Some of the video sources we've used are of lesser quality than we prefer. We are working on correcting any poor quality issues in the upcoming months.

The video I am playing stops and then starts. Why is it playing choppy?
The most common answer to this is the speed of your internet connection. If you are on a slower connection and/or your connection resources are currently in use transferring other data (uploading/downloading), you may experience this problem. Network congestion can also lead to problems. The fix is simple: be patient and wait for the video to load more before restarting the video.

Why do some videos play at a higher level of volume than others?
Many times this is beyond our control. Most are going to be within an acceptable range of loudness.  We are working on offering videos of a consistent level of quality in the coming months. Thanks for your patience as we get these issues sorted out.

How can I find out when you post new videos?
Easy! Watch the News section @ Sphereofhiphop.com and also join our newsletters for more updates. You can even get some exclusive FREE music for being a part of the Sphere of Hip-Hop Store email list. Check both out!

The video scroll bar does not always work for me. How do I fix this?
Simply refresh the page the video player is on and it should work again normally. This is a quirk between web browsers and Flash. We have seen this problem primarily occurring with the Firefox browser and rarely with Internet Explorer. Should you experience errors or trouble with other web browsers, please contact us.

Where is my favorite artists video?
We try to maintain a current selection of music videos on SphereofhiphopTV.com. On a regular basis, we reach out to hundreds of artists and dozens of record labels for information. We rely on them to update us in a timely manner when they have news and new videos. Please make sure your favorite artists know to submit their videos to SphereofhiphopTV.com!

I've seen a video that I think should be on your site. How do I recommend it to you?
Please use our contact us page to send us information on the video. All we need is a link to the video on Youtube. We'll screen the video and see if it works for the site.

I have my own video out. How do I get it posted to SphereofhiphopTV.com?
Please use our contact us page to send us information on the video. We'll screen the video and see if it works for the site. Do NOT email us video files. All emailed videos will be rejected. Use the email contact as a way to reach out and get our submission information / guidelines. Thanks for your consideration!

Does SphereofhiphopTV.com do world premier promotions for new video releases?
We sure do! Please contact us for details on how we can share you upcoming video release with the many millions of loyal Sphere of Hip-Hop visitors. We offer a wide range of promotional opportunities to help expose your music to our audience. We can also run news features on our radio show that airs weekly on XM Satellite Radio and DIRECTV. Visit our XM Radio Show website for more info. We also regularly select videos to share with our friends on Myspace.com/Sphereofhiphop.

How do the Top 25 Video charts work?
We rank the hottest videos based upon how many unique views they get. Watching your favorite video 50 billion times yourself will only count as 1 unique play.

I would like to advertise on SphereofhiphopTV.com. How does this work and what does it cost to have our advertisement posted?
We offer a variety of advertisement options on SphereofhiphopTV.com in addition to the rest of our site network (Sphereofhiphop.com and SphereofhiphopMP3.com). We currently only have one banner slot on the entire site. That is by design! We don't like to be bombarded by ads and bet you don't either. Please do click on any banners that look interesting to you. Please support our advertisers that help us stay online!

What types of videos will you post?
We primarily stick with music videos and live performance footage. You may find an occasional video that does not fall within either of those two categories.

How can I support what you are doing with Sphere of Hip-Hop?
Running the Sphere family of websites is not only time consuming but also costs a good amount of money. We can accept direct donations directly towards our web hosting account if that is something you are interested. Our main source of income is through music sales at SphereofhiphopStore.com. Please shop there frequently to help us keep the site online and so we may be able to continue growing. Contact us should you have any questions about how to pledge your support.

Do you have any banners or imaging I can use on my website (blog, Myspace, Facebook etc...)?
We will have some available to you very soon. Watch this space!

Do you also post the videos on Youtube?
Yes we do! We have a special link set up for you to check out many videos we've also added to Youtube at Youtube.com/Sphereofhiphop. We're still getting everything added in. Look for new videos added each month.

Visit the other sections of Sphere of Hip-Hop today:
Online magazine @ Sphereofhiphop.com
Free downloads and streaming audio @ SphereofhiphopMP3.com
Music store @ SphereofhiphopStore.com
Radio show airing on XM Satellite Radio / DIRECTV @ Myspace.com/XMRadioShow
Sphere of Myspace @ Myspace.com/Sphereofhiphop

Over 961,139 videos served through January 31st


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